Frequently Asked Questions
What insurance plans do you accept?
Our clinicians provide a range of services, some of which are covered by insurance.
What are your hours of operation?
We are open Monday through Friday 9 am - 5 pm, please call between 8 am - 4 pm.
How do I schedule a new visit?
How long will my visit be?
What is neuropsychological testing?
Do you diagnose children with autism spectrum disorder?
We look at each child with fresh eyes, recognizing that every child develops uniquely. We will diagnose Autism Spectrum Disorder when appropriate, and only after careful consideration.
What disorders do you treat?
We treat children and adolescents with a range of developmental profiles, including ADHD, Autism Spectrum Disorder, reading disabilities/Dyslexia, Intellectual Disability, genetic disorders, and more.
Is neuropsychological testing for children under 10 years old covered by BCBS?
What should I do if my child needs a service at Touchstone but my insurance plan does not cover it?
This is a frustrating situation. If you would like to be seen at Touchstone, please call us for the cost of our services. We can often offer a payment plan. We might find that your child needs less evaluation than you expect --which may be less costly-- so again, please call us. If you do bring your child for an evaluation and must pay us "out of pocket," we are happy to provide an invoice with the information you will need to request reimbursement from your insurance company after testing is completed. This does not guarantee that your insurance company will reimburse you. Flexible Spending Accounts and Health Savings Accounts might also be useful.
Does my child have to be present for the telehealth visit with Dr. Schonwald?
At the first visit, Dr. Schonwald would like to meet your child. She may watch your child playing, observe your interactions with one another, and/or speak with your child. Plan for adolescents to have private visit time as well. Plan for your child to be present for at least 15 minutes.
How many visits will my child have?
At Touchstone, we provide both single consultation visits and longer-term care.
Are parking and dining options available?
Ample free parking is available at our office building, 304 Cambridge Road. Whole Foods and The Local (a restaurant) are a short walk away. Please bring snacks for your child.
How can Touchstone help with my child's IEP?
One of Touchstone's academic specialists can review your child's previous evaluations and current IEP, in order to advise you on the services offered and needed. Our documentation can be used as support at your school meetings. One of our academic specialists can attend an IEP meeting with you, providing support and expert input regarding your child's developmental and learning profile. Touchstone does not provide educational advocacy; instead we join your team to bring the recommendations from Touchstone directly to your school meeting.
What precautions specific to the COVID-19 Pandemic can I expect at Touchstone?
Please see our COVID-19 Protocols for In-Person Visits for details of our COVID-19 Plan.
What forms do I need to complete before my child's visit?
Please see Forms Required for Your Visit for details.
Does my child's teacher have to complete forms before my child's visit?
Your Touchstone provider would appreciate information from your child's teacher, but we do not require it. Teacher questionnaires can be found here for children 3-5 years, and here for children and teens 5 years and older.