Frequently Asked Questions

To read and download the report(s) from your child's visits, enter your child's patient portal (https://19334.portal.athenahealth.com/)account on a laptop or desktop. Letters cannot be accessed from your mobile phone (sorry!). https://static.wixstatic.com/media/44352a_41f5b37b21bb49e393c6fbe51ae0a054~mv2.png Click on 1. My Health on the left 2. Medical Forms on the top right 3. Choose the letter(s) corresponding to the visit date(s)

We understand that many children don't fit neatly into diagnostic labels, and our team at Touchstone is well-equipped to provide the unique assessment and diagnostic consideration that each child requires. At Touchstone, we focus on children with developmental differences, along with the frequent academic and mental health needs they have. We do not specialize in children and teens with primary mood or thought disorders.

Please complete our online contact form (https://docs.google.com/forms/d/1brcWWv2HzReYoU3EzvXtnE0d_m9JRLZ7M-BWSMunpfg/edit)or call our office (tel:17814978164)for more information

We look at each child with fresh eyes, recognizing that every child develops uniquely. We will diagnose Autism Spectrum Disorder when appropriate, and only after careful consideration.

Neuropsychological testing is a way to understand a person’s brain functions (such as intelligence, language, visual perception, speed) through questions and other problems to solve. Assessment may require 2-6 hours, and sometimes takes more than one visit. When testing is complete, you will have a detailed report with recommendations individualized to your child, including options for ongoing care.

One of Touchstone's academic specialists can review your child's previous evaluations and current IEP, in order to advise you on the services offered and needed. Our documentation can be used as support at your school meetings. One of our academic specialists can attend an IEP meeting with you, providing support and expert input regarding your child's developmental and learning profile. Touchstone does not provide educational advocacy; instead we join your team to bring the recommendations from Touchstone directly to your school meeting.

Many families with separated or divorced parents bring their children to Touchstone. Please take a look at the policy, written in order to optimize efficiency and accuracy while minimizing conflict and disagreement.

We provide detailed pricing to every family before scheduling. If you are uninsured or paying out of pocket, you have the right to receive a written estimate of expected charges — we send this automatically as part of our inquiry response. If your final bill differs from that estimate by more than $400, contact us at admin@touchstonema.com and we'll walk you through your options. For more information about your rights visit cms.gov/nosurprises.